Politique de remboursement
Orders ship within 3-5 business days. All customers will receive a tracking link upon shipment of their order. Tracking links contain the most updated information available in regards to order status.
Unfortunately, we cannot accommodate holding boxes for future delivery dates. Orders ship within 3-5 business days within time of purchase.
Once orders have been processed, we cannot accept cancellations. Processing can happen anywhere between immediately and up to 48 hours after placing an order. Should you wish to cancel your order please send an email to firstname.lastname@example.org to inquire about order status.
If you input your address incorrectly please send an email to email@example.com as soon as possible to inquire about order status. While we will try our best to support you with the change, we cannot guarantee the ability to change your address as we work with external courier companies and must adhere to their timelines.
We cannot ship to PO boxes at this time. Please provide us with a physical address in order for us to ship your squares.
Once an item has left our warehouse, customers are encouraged to stay up-to-date with delivery based on their tracking link. Deliveries that are unsuccessful will be taken to the closest depot location for pickup.
It is the responsibility of the customer to retrieve the package at the designated pickup location. MDS is not responsible for packages not retrieved, and will not issue refunds or resend product if deemed available by the courier.
Damaged in Transit
For any packages damaged in transit, please get in touch with us as soon as possible at firstname.lastname@example.org. Please take pictures of item damage and include in email along with expiry date (located on the side of individual squares). We will open a trace with the courier immediately. If the squares cannot be consumed, we will process a replacement once the trace is complete.
Lost in Transit
For any packages lost in transit, please get in touch with us as soon as possible at email@example.com. We will open a trace with the courier immediately. We will process a replacement as soon as the courier has completed their trace and deemed the package lost.
Our squares must be stored in the fridge, as we do not use artificial preservatives in our products. That being said, our squares are good to enjoy on the go for up to 5 days out of the fridge, even at room temperature without the quality being compromised. When preparing your order to ship, ice packs are put to prevent the chocolate from melting during the hotter summer months, not to keep the squares at a refrigerated temperature.
Returns and Returns
Due to being a food item requiring refrigeration, squares are considered final sale. That being said, we want you to be happy. If you encounter a problem with your squares please contact firstname.lastname@example.org within 7 days of delivery of order and we will do what we can to make it right.