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Politique de remboursement

MDS Policies

PO Boxes

We cannot ship to PO boxes at this time. Please provide us with a physical address in order for us to ship your bars.

Future Delivery Dates

Unfortunately, we cannot accommodate holding boxes for future delivery dates. Orders ship within 3-5 business days within time of purchase.

Order Cancellations

Once orders have been processed we cannot accept cancellations. Processing can happen anywhere between immediately and up to 48 hours after placing an order. Should you wish to cancel your order please send an email to goodvibes@middaysquares.com to inquire about order status.

Address Corrections

Changes of address can only happen before an order has been processed. Processing can happen anywhere between immediately and up to 48 hours after placing an order. If you input your address incorrectly please send an email to goodvibes@middaysquares.com as soon as possible to inquire about order status.

Shipping

Orders ship within 3-5 business days. All customers will receive a tracking link upon shipment of their order. Tracking links contain the most updated information available in regards to order status.

Missed Deliveries

Once an item has left our warehouse, customers are encouraged to stay up to date with delivery based on their tracking link. Deliveries that are unsuccessful will be taken to the closest depot location for pickup. It is the responsibility of the customer to retrieve the package at the designated pickup location. MDS is not responsible for packages not retrieved.

Damaged in Transit

For any packages damaged in transit, please get in touch with us as soon as possible at goodvibes@middaysquares.com. Please take pictures of item damage and include in email along with expiry date (located on the side of individual bars). We will open a trace with the courier immediately. If the bars cannot be consumed, we will process a replacement once the trace is complete.


Lost in Transit

For any packages lost in transit, please get in touch with us as soon as possible at goodvibes@middaysquares.com. We will open a trace with the courier immediately. We will process a replacement as soon as the courier has completed their trace and deemed the package lost.

Refrigeration Policy

We are very proud to have created a healthy and functional chocolate bar that contains only fresh ingredients. Our bars should be stored in the fridge, as we don't use any artificial or chemical preservatives in our products. That being said, our bars are good to enjoy on the go for up to 5 days out of the fridge at a time even at room temperature without the quality being compromised. When preparing your order to ship, ice packs are put to prevent the chocolate from melting during the hotter summer months, not to keep the bars at a refrigerated temperature.

REFUNDS

Returns and Exchanges

Due to being a food item requiring refrigeration, bars are considered final sale. That being said, we want you to be happy. If you encounter a problem with your bars please contact goodvibes@middaysquares.com within 7 days of delivery of order and we will do what we can to make it right.